Have questions? We’re here to help.
Explore answers to our most frequent inquiries for a smoother booking experience.
What are the check-in and check-out times?
Check-in begins at 3 PM, and check-out is by 11 AM.
Do you offer airport shuttle services?
Yes. Airport transfers are available by pre-arrangement only, with an additional booking fee. Transportation is provided through our trusted partner services and must be arranged in advance of your arrival.
Are pets allowed at Coldstone Resort?
No. For the comfort, safety, and enjoyment of all guests, COLDSTONE Resort does not allow pets on the property
How can I modify or cancel my reservation?
Please request any changes or cancellations at least 7 days before your arrival date.
Get in Touch with Coldstone Resort
Reach out to us for any inquiries or assistance. Our team is here to ensure your experience at Coldstone Resort is exceptional and memorable.